All costs, the shipping and handling, as well as the costs of the moneytransaction and the customs duty, pay our customers.
All goods will be delivered with the Austrian Post - if the amount is higher than EUR 100,-- we will send the order always insured. If the amount is under EUR 100,-- we send it regular but you have an option at the orderprocess where you can choose an insured delivery - this service costs EUR 3,90 extra. If you wish a Stealth-Delivery you can also choose this during the orderprocess - for this service we charge you EUR 10,-- extra. Stealth-Delivery means that we repack your seeds from the original breederspacks into other very discreet packages. Please note that we do not take back the delivered goods with the stealth option - an exchange is excluded with this option.
Cannapot has no influence on the delivery times – we send all payed orders on Monday and on Wednesday - holidays are of course excluded. When the goods are handed over to the transport company, any risk of deterioration or loss of the goods is transferred to the customer. The exact delivery costs are displayed during the ordering process, it will never exceeds EUR 9.99.
Orders of EUR 150,-- (€) or more we do not charge any shipping or handling fees if the order is sent with Austrian Post - deliveries with UPS are not free of charge! For return delivery and rejected delivery we have to charge you 10 % of the total amount!
Additional Insurance Information:
If the customs (or another authority) does not allow the order to be imported into the country of destination, the customer has no right to compensation – the insurance covery problems with Post or UPS but not if the customs (or another authority) confiscate the seeds.
The Post and UPS are still operating very good and we continue our business, at the moment there are no limitations...the delivery takes SOMETIMES longer as usual! If you order you need to know, that it can take sometimes longer till you get your order...
